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Privacy Policy

I am registered with the ICO – Information Commissioner’s Office – https://ico.org.uk/ My registration number is: ZB825669

 

How I gather your personal information

  • Information that you provide by emailing me via website (jenktherapy.com) and therapy directories (BACP and Counselling Directory) or by phone to request further information about my psychotherapy and counselling service.
  • Client contact form during intake
  • Brief session notes.
  • Regarding online therapy, I currently use the platform Google Meet but also have options for us to communicate via WhatsApp, Doxy and Teams. All these platforms are securely encrypted. Some of these have the facility to record sessions which I will not use. Any messages via text/email will be destroyed either after the session or after therapy has finished and which will be agreed by both of us.
  • Personal data that I collect from you via any form of contact by email or phone will be kept securely. 
  • Any questionnaires, forms, your contact details, and brief session notes are stored on Write Upp and on my laptop that I only access and is password protected as well as each file and or folder. 
  • The brief session notes are anonymised, using a code.
  • I take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
  • I use your contact details to allow me to provide you with information of the service that you request from me, to allow you to tell me about changes in your availability and to notify you about changes to my availability and any other relevant administrative changes.
  • I use the brief session notes to support our work together and to discuss our work with my clinical supervisor (as discussed in our therapy agreement).
  • As part of my commitment to providing a professional service, I attend clinical supervision regularly. This is bound by a confidentiality contract (separate to this policy).
  • Text communication is deleted immediately while emails are deleted once a month. After therapy has finished, your phone number will be deleted from my separate work only smart phone (my work phone is also passcode/password protected). 
  • I will retain any questionnaires/worksheets/homework/tasks/brief sessions notes for as long as we are working together. After therapy has finished, I will retain these documents for a further seven years in case you decide to return to therapy with me, and which is also a requirement of my indemnity insurance, and then after which the documents will be destroyed unless you make alternative agreements with me.

You are entitled to view, amend, or delete the personal information that I hold. All requests have a month to be carried out.

I have a legal obligation to report a data breach to you and the Information Commissioners Office (ICO) within 72 hours.

  • In the event of my incapacity or death your personal contact information will be disclosed to my clinical executors of my Professional Will so that they can notify you. In the event of my death my executors will also destroy all contact information and notes on my computer.
  • If I am under a duty to disclose or share your personal data to comply with any legal obligation. For example, if I am subpoenaed to court, or as a legal requirement such as safeguarding children or vulnerable adults, terrorism or money laundering.

I will notify you of changes I may make to this privacy policy in the future.

Your use and undertaking of the services of Jen K Therapy constitutes your approval and acceptance of this agreement, and are consenting to my use, and storage of your personal information, you have disclosed to me, as detailed above. You have the right to withdraw your consent at any time.